DJ Jerry B’s Blog Mostly daytime ramblings

October 3, 2011

Who has the best customers?

Filed under: Fun,Personal,Weddings — Tags: , , , , — DJJerryB @ 1:09 pm

I do. Without question…

I like to talk about the concept of finding the right “fit” when interviewing wedding vendors. It really goes both ways because, from my perspective, not every person who makes initial contact with me is my ideal customer. If the last few years are any indication, identifying that fit has become very effective and I couldn’t be happier with, or more proud of, the relationships that have been built. It’s a labor of love to help create a wedding celebration that is both tasteful and FUN. And my customers give back to me.

For the last couple of years, I have increased my visibility on WeddingWire, which is a wedding planning website. Not only does it offer planning tools, it also provides an opportunity for customers to post reviews of their experience with their wedding vendors. I am continually humbled by the rave reviews that my customers post in their own words. And not just the fact that they were happy with the job that I did for them, but that they take so much time to express the level of their satisfaction. Want to see what I mean about how great they are? Take a look for yourself here.

Beyond that I get e-mails and handwritten ‘thank you’ cards, sometimes MONTHS later. And not too long ago I had one former bride  that sent along a note immediately upon returning home from her first anniversary dinner with her husband. She had been reflecting on how much fun she had on her wedding day and just wanted to say thank you again. I firmly believe that not everyone is lucky enough to meet these types of people.

Then, just this past week, a package comes in the mail. Upon opening it, I discover a small card that reads, “Thank you Jerry, Everyone enjoyed the music! – Liz and Chris 9/4”. Also, there is this:

 

You are looking at a box of Cakettes, which, I learned upon research on their website, are a hybrid of chocolate truffles and cupcakes. Allegedly they can keep for two weeks without refrigeration. For me, about one pot of coffee should just about do it…

 

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